Privacy Policy

You consent to our Privacy Policy (the “Policy”) if you visit our website (the “Site”) or use our services (the “Services”).

Last Updated: May 25, 2018

The Information We Collect:

Information you voluntarily provide us:When you visit our Site or request a product or service (collectively, the “Services”), you may voluntarily provide us with certain information that identifies you, including without limitation your name, phone number, address, and email address and any other information you may choose to share.  In some cases, if you decline to share such information with us, we may not be able to respond to you or provide you with Services. Other than as provided in this Policy, we will not use, disclose or share your information with any third parties, without your consent.

Information which we collect automatically:When you visit our Site or use our Services, we may collect additional information, such as your internet protocol (or “IP”) address, browser, operating system, pages or content you access while visiting the Site and the date and time of such access.

Cookies and Tracking Technologies: We may collect information through the Site by way of cookies or other tracking technologies. Cookies and other tracking technologies are script files that facilitate the collection of information, such as the number of visitors to the Site, and how each visitor arrived at the Site.  You may be able to reject or block cookies or tracking technologies on the Site by adjusting your browser settings.  Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar.  If you elect to reject cookies and other tracking technologies we may not be able to deliver certain information or services to you.

Payment Information:We collect certain payment and billing information when you register for certain paid Services. For example, you may be required to provide name and contact information at registration, as well as payment card details.

Device Information:We may collect information about your computer, phone, tablet or other devices when you access our Site or use our Services, including connection type, operating system, browser type, IP address, device identifiers. You can disable the collection of much of this information through the settings of your device or through your operating system.

How We Use the Information We Collect:

We only use your information as permitted by law. We may use your information to:

  • Promote use of our Services to you and others or to send you marketing materials, newsletters, calendars or similar materials;
  • Bill and collect payment;
  • Provide you the Services;
  • Obtain your feedback on our Site and Services;
  • Statistically analyze user behavior and activity and to improve the Site or Services;
  • To communicate with you and provide customer support; or
  • Your consent for a specific use.

Google Analytics: Google Analytics is a web analysis service provided by Google that utilizes cookies to monitor web-traffic on the Site.  We use Google Analytics to collect, track and examine data about the Site’s usage.  We may run reports based on the data we collect and we may share the data with other Google services.  Google may use the data to personalize and customize the advertisements that are served to you from its advertising network. The Site does not respond to Do Not Track Signals from your browser.

Who We Share Your Information With:

We may share or transfer information you provide to us or that we collect on the Site or through the Service.

Business-related transfers. We may share your information to other businesses that we acquire, are acquired by, or with which we merge or partner.

Service Providers. We may transfer information to third parties with whom we contract to support our activities, including maintaining and managing our end-user information.

Compliance with Laws. We may determine that we need to share your information with law enforcement in order to comply with law or the legal process.

Protect Our Rights. We may share your information to protect our rights and property. For example, we may share information if we believe it will prevent the misuse or unauthorized use of the Site or the Services, protect the personal safety or property of our users or the public, or in the event of bankruptcy proceedings.

Retention of Your Information

We may retain your questions and feedback in order to improve the Site.  Do not send us any information, ideas, suggestions, proposals or comments that you consider confidential or that you wish to be treated as confidential. If you no longer want us to use or retain personal information you provided to us, you may contact us at privacy@capitolconcierge.com and request that we delete that such personal information from our records.

Third Party Privacy Practices.

The Site may contain links to websites owned by third parties and third party advertisements. This Policy applies only to the Site and its content, and our collection and use of information provided through the Site. Your use of third party sites and content may be governed by such third party’s terms of use or privacy policies. Please review any third-party privacy policies before providing Your information on any third-party site. We are not liable for or responsible for Your use of third party sites or third-party content.

How We Store and Secure Your Information

We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data.

We will undertake reasonable steps to protect all information, from unauthorized or accidental access, disclosure, misuse or processing, or from alteration, destruction, or loss.  However, because no security measures are perfect or impenetrable, we cannot guarantee the security of information you submit to us.

How Long We Keep Your Information

We retain your personal information in accordance with our data retention policies and practices.  The length of time we keep your information depends upon a number of factors, including the type of information. In general, we retain personal information for as long as we have an ongoing business need to retain it. Following that period, we will delete it.

Users from the European Economic Area

Legal Basis for Processing.  If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable European Union laws.  The legal basis depend on how you use the Site and the Services:

  • We need to collect and use the information to provide you the Services;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as to market and promote the Services and to protect our legal rights and interests; or
  • You give us consent to do so for a specific purpose.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.  Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using and receiving the Services.

How to Access or Control Your Information– The General Data Protection Directive individuals in the EEA certain rights with respect to their information. These include the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.  You can exercise these rights by contacting us at the address in the Contact section below.

The GDPR provides that we may limit or deny your requests in certain cases. For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we have compelling legitimate interests to keep, including as required by law.  You may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed if you have concerns about your rights.

Other International Users

The Site is hosted and the Services are performed in the U.S. and are intendedfor U.S. customers.  If you are a consumer accessing the Site from any region with laws or regulations governing personal data collection, use and disclosure that differ from U.S. laws, your continued use of the Site, which is governed by U.S. law and these terms, indicates your consent to transfer of your information to the U.S.

Contact Information

If You have any questions regarding this Policy or how we treat information pursuant to this Policy we encourage you to contact us at privacy@capitolconcierge.com.

Children’s Privacy

Because protecting the privacy of young children is especially important, we do not knowingly collect or maintain information from or about persons under 13 years of age. No part of our Site is structured to attract anyone under 13.  If you are under 13, do not use or access the Site at any time or in any manner.  If we learn that personal information of persons under 13 has been collected on the Site without verified parental consent, we will take appropriate steps to delete this information.

YOUR CALIFORNIA PRIVACY RIGHTS (FOR CALIFORNIA RESIDENTS ONLY)

Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers’ personal information with third parties. These businesses are required to accept requests for disclosures of these policies from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry to the designated address. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of any third party businesses. In limited circumstances, customers’ failure to submit requests in the manner specified will not require a response from the business.

If you are a California resident, you may request such information from us by sending a letter to the address listed below.  In your letter, please provide your name, address and email address, as well as a request that we provide such information to you, by using the following or similar language, “I request that Capitol Concierge provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code.”

Capitol Concierge, Inc.
6110 Executive Blvd Suite 1000
Rockville, MD 20852
Attn: Lynda Ellis, President & CEO

Changes to our Privacy Policy

We may revise this Policy at any time.  Any Policy revisions will be effective upon posting to the Site.  You should review this Policy, each time you visit the Site or the Services, to inform yourself of any revisions. Your continued use of the Site or the Services will constitute your acceptance of the Policy as revised.